FAQs

Generic or compatible or aftermarket toner cartridges are specifically manufactured by a third party to meet or even surpass genuine branded/OEM (Original Equipment Manufacturer) specifications with high standards of reliability and quality. They are designed to be 100% compatible and interchangeable with OEM toner cartridges. Cost per page is significantly lower with the use of generic/compatible toner cartridges.

All of our generic/compatible toner cartridges are manufactured from scratch to comparable quality standards as OEM cartridges.

Yes. Our high quality generic/compatible toner cartridges perform just as well as the OEM/genuine cartridges. All our cartridges are manufactured under ISO9001 Quality Control Standards, and ISO14001 Environmental Management Standards. The outer shell may be slightly different than genuine, however they can absolutely fit into your printer.

• Toner
  Premium refined high density toner powder ensures consistent print and delivering the correct yield.
• Outer shell
  Optimised moulded plastic structure that fits perfectly into the printer, prolonging the printer’s service.
• Chip
  Perfectly compatible chip ensures continuous and reliable printing performance.

Look for the ‘page yield’ in every product page. A toner cartridge’s page yield is the estimated number of pages can be printed. Page yield is based on 5% page coverage; this means that the quoted page yield is based on printed pages where only 5% of the page has been imprinted with toner. For example, a short word document has approximately 5% coverage. If you have a toner cartridge that has a yield of 2,000 pages, it can print 2,000 pages of that short word document. The answer to the question is that the page yield is comparable to OEM cartridge.

As an online business, we have a reduced overheads and therefore this gives us the opportunity to provide you with the very best compatible toner cartridges, also at a heavily reduced price without compromising on quality or quantity of your prints.

The page yield of each cartridge is stated in every product specification. Compare your existing OEM cartridges and you will see they they are more or less the same in page yield. Most of our toner cartridges have the same page yield (if not more) than the OEM cartridges. Depending on the toner and/or your printer models you are using, we stock standard/high/super high yield cartridges.

It is a common myth – and the answer is NO. Big printer companies want you to keep buying their cartridges. Contrary to claims by those original equipment manufacturers/OEM, using any of the generic/compatible toner cartridges will no void your printer warranty. According to Australian Trade Practices Act, it is illegal for a printer manufacturer to require their consumer to use a particular brand of toner supply (Australian Market Information).

You may type in your toner cartridge code/OEM code, or your printer model to the “Search for products” at the home page; a list of available products will drop down. Click on a product to view the product page.

Or you may hover your mouse to Browse Categories on the main menu and select a compatible brand, then hover over to click on a printer series. It will take you to a list of products available for that brand. Look for your printer model – i.e.: Printer Model (Toner OEM code). Some printer model will have multiple toner OEM codes including High Yield and Standard Yield options. Click on a link and it will take you to the product page.

Make sure the toner cartridge OEM code is the same as you are looking for, and it is compatible with your printer model on the list provided on the product page. If you are unsure, please Contact Us.

Some printer or toner models come with hyphen “-” in their model codes, and some doesn’t. Unfortunately our search bar may not be that sensitive when it comes to this. We recommend  adding or removing the hyphen in your search to see if the models you are looking for will come up. Contact Us if you are having trouble with this or isn’t sure if the model number displayed is accurate.

We accept payments via Visa, MasterCard, PayPal, and Direct Bank Transfer.

• PayPal
  You may make payment via one of the worlds most secured and convenient payment system, PayPal. You may use Visa or Mastercard without needing to create a PayPal account. When proceed to checkout, you will be directed to PayPal’s secured payment gateway system. Check your order details at the gateway and input your credit card details to complete your payment. We do not store any details of your credit card as payment is completed via PayPal’s payment gateway system. You will immediately receive an email confirmation of your order details.
  • Checkout : Add to Cart > Shopping Cart > Click Proceed to Checkout > Fill in billing/shipping details > Select PayPal > Click Place Order > Check/fill in credit card/order details > Checkout.

• Direct Bank Transfer
  You may place your order via direct deposit to our bank account. After checkout, you will immediately receive an email confirmation of your order details and details of our bank account. Please use your order ID as the payment reference. Your order will not be dispatched until the funds have cleared in our account. For fast processing of your order, please email your payment receipt to info@generictoner.com.au quoting your Order ID.
  • Checkout: Add product to Cart > Shopping Cart > Click Proceed to Checkout > Fill in billing/shipping details > Select Direct Bank Transfer > Click Place Order > Direct to Order placed pending payment page > Automated order and payment details emailed to customer > Customer pays via direct deposit using Order ID as payment reference > Email payment receipt quoting Order ID to info@generictoner.com.au
    

Yes. We are more than happy to assist you with your purchase, and assisting you in setting up an online account with us. We will guide you through to checkout.

Creating an account with us is recommended for anyone wishing to place an order with us. The benefits include:

• Reviewing your order history and purchase previously-ordered products;
• Keeping your account details for convenient support;
• Subscribe to our newsletter and promotions and receive useful information.

When you place an order, you will receive an email confirmation from us. The order acknowledgement will contain your order ID and order details. Once your payment has been cleared, and your order has been dispatched, you will receive an Order Complete email along with your order tracking information. You may track your order at the Track Order page to see the status of your order by entering your email and Order ID. Or alternately, you may log into your account and check your Order History in the My Account section.

This could be due to incorrect email address being entered during account registration or the order process:

• If you have an account with us, please update your email address through “My Account“. You may view your latest order on “My Account”. If we do not have your order in our system, that means your order has failed.
• If you do not have an account with us, and you have placed your order but have not received an email confirmation, please contact us immediately by sending an email to info@generictoner.com.au or call us on 1300 091 161 to identify your order by providing as much information as you can. If we do not have your order in our system, that means your order has failed.

We try our very best to amend your order – please Contact Us as soon as possible if you require to make changes to your order. However sometimes we process your order as soon as we receive it, in which a delivery has been arranged with the couriers, therefore in such case we cannot cancel or change your order. If you change your mind after placing your order, you may return any items that comply with our Delivery & Return.

No, orders cannot be delivered to PO Box addresses. Orders can only be delivered to a full street address. For more information, refer to Delivery & Return.

All orders are dispatched within 24 hours on a business day. Orders are posted via Australia Post or Courier. As a general guideline, deliveries to major cities will take 3 to 5 business days. However it could take up to 6 business days or more for regional or remote areas. For more information, refer to Delivery & Return.

You can track your order status at Track Order. Once your order has been dispatched, we will send you a Customer Note email with a courier Tracking Number for you to track your order and estimated delivery date.

Unfortunately we do not have a retail store available for pick-up. This allows us to minimise our operating costs and therefore allowing us to pass those savings and offer you highly competitive prices. Our operating hours are from 9:00AM to 5:30PM, Monday to Friday.

• Keep your toner cartridges horizontal, NOT vertical.
• Always store laser toner cartridges at room temperature (less than 35 and above 10 degrees celsius), and away from places with excessive humidity.
• Never expose laser toner cartridges to direct sunlight, as some parts in the cartridges are photosensitive.
• Keep your toner cartridge in its original sealed bag until it is to be installed into a printer. Use cartridge within 1 year of purchase.
• Hold the cartridge handle or the main frame at all times. Avoid touching other components such as the electrical components of the cartridge.(I.e.: the chip, PCR roller, OPC drum).

For more information, go to Cartridge Care & Installation Guide.

Please note that the photos on the product pages are indication only. Actual appearance such as design appearance and sticker placement may slightly vary. Please be reassured that our toner cartridges are 100% compatible.

For most printers, when you open up the printer cover to pull out the cartridge, you are actually pulling out the combined drum unit and toner cartridge – they are separate units. Make sure that you are trying to install the toner cartridge by slotting it into the drum unit first, and not straight into the printer.

A compatible toner cartridge essentially works the same as an OEM toner cartridge. As every cartridge model is different, it is recommended that you refer to your printer operating manual. We only provide general installation guide.

For more information, please refer to Cartridge Care & Installation Guide.

There are a number of ways that you can try to solve this:

• Take the cartridge out and make sure there is no excess toner or paper stuck on the rollers;
• Give the cartridge a gentle shake from side to side to loosen the toner inside (preferably, do this gently at outdoor area or over a newspaper);
• Run approximately 10 pages through the printer to and check if it clears up.

For more information, please refer to Cartridge Care & Installation Guide.

Although there are some toner refill kits out there, we absolutely do not recommend refilling a toner cartridge, not even with genuine cartridges. Since you are dealing with toner powder, the process of opening the cartridge and pouring the toner powder can be very messy and quite complex. Tampering our compatible toner cartridges in any way will void your warranty. Please be reassured that our compatible toner cartridges are already very competitive in our prices. You only need to replace, plug and play.